How Grievances Are Handled at StartYourPhD
We want to hear from you when something isn't right, and we want to fix it. If your experience with one of our services fell short of what was agreed, here's the quickest path to a resolution.
Speak to Your Advisor First
Reach out to your assigned advisor with the specific concern. Most issues are sorted out at this stage, usually within one business day.
Bring In Our Support Team
Not heard back, or not happy with the response? Escalate directly to support and we'll take it from there. We're available Monday to Saturday, 9 AM – 9 PM.
File a Formal Grievance
Still unresolved? Use the form here to file it formally. The more detail you give us, the service involved, your reference ID, and what went wrong, the faster our senior team can trace the case and respond. Expect a reply within 2 business days.
What to Include for Faster Resolution
Reviewed Independently, Every Time
Every grievance is assessed by a senior team member who was not involved in your original case, so the review stays objective and fair.
File a Grievance
Fields marked * are required. Our senior team responds within 2 business days.
Your information is safe and will never be shared.
Our Commitment to You
Every grievance gets a fair hearing. Here's what you can expect once you reach out.
Fast Response
We acknowledge every grievance within 24 hours and work to resolve most cases within 2 business days.
Fair Resolution
A senior team member, independent of the advisor involved, reviews every case before a decision is made.
Complete Confidentiality
Details of your grievance are shared only with those directly involved in resolving it, never beyond that.